To assist you, the 116 000 hotline team has been officially mandated to offer free professional support.
Our network consists of professional mediators, family law lawyers and family law NGOs in over 60 countries.
We consolidate the work of assisting in the location of your child by carrying out location work alongside the authorities and for other NGOs such as ISS in Geneva and Zurich.
The UN Convention on the Rights of the Child is the ethical and legal basis for the emergency action of the Swiss 116 000 team.
Whether you are a child, a parent, a social worker, a lawyer or an official authority, you can reach us on the free emergency number 116 000 or via the e-mail address
[email protected] if you are faced with one of the following situations:
If your situation is not listed above, but you are still wondering whether the 116 000 team can help you, we invite you to contact us. The counsellors of the emergency unit will help you clarify your question and, if necessary, refer you to the appropriate service.
International parental abduction occurs when a parent decides to move to another country and take their child/children with them without the consent of the other parent or a judge.
National parental abduction occurs when a parent decides to move to another canton without the consent of the other parent or a judge.
Our working method is based on an approach that focuses on the best interests of the child. Mediation plays a central role in resolving post-separation difficulties. Together with you, we look for solutions to restore a calmer family climate, for the good of the children, both before and during a parental abduction.