FAQS

FAQS

  • What is the authority of Missing Children Switzerland?

    At the end of 2016, the Federal Office of Communications (OFCOM) entrusted us with the responsibility for the 116 000 hotline at national level, in accordance with the ECC law on the management of the 116 000 hotline number in all EFTA countries (according to the CEPT ECC/DEC/(07)03 decision of 6 July 2007, revised on 26 February 2008 and 16 June 2010).

    In the event of a missing minor in one of the 26 Swiss cantons, Missing Children Switzerland has a duty to provide 24/7 assistance to those who need it via the 116 000 hotline.

    Our duties:

    A) To receive calls and transfer information to policies

    B) To provide advice and emotional support to legal representatives or persons in the child's environment

    C) To support the work of police investigators with all the means at our disposal


  • Showing pictures of a child: a good idea?

    Publishing a photo of a missing child is a sensitive process.

    When a missing persons report is revoked, we commit time and resources to ensuring that nothing else is posted on the Internet – even if unfortunately, there is no such thing as zero risk.

    Putting up posters in your neighbourhood involves the following risks:

    1. Your child will have to deal with comments and neighbours when he/she returns.

    2. Putting up posters implies that you have to go and get them back, it is a job that must be organised.

    3. A malicious person can use the information, walk around the area and watch for his or her return home.


  • I think my ex wants to run off with our child: what should I do?

    Call us on 116 000.


  • Who answers the 116 000 hotline number?

    A specialised advisor is there for you 24/7!

    Our team is supported by an experienced coordinator in the fields of child protection, transnational child protection and migration.


  • If I know that a child is being abused, should I talk about it?

    In Switzerland, intervention with minors at risk is the responsibility of the cantons and can therefore vary depending on where an abused child is reported.

    But as a general rule, any person who has knowledge of a situation of a minor in danger, whether in the performance of his or her duties or not, has the duty and obligation to report it to the minor protection authority of his or her canton.


  • My child is missing: who should I talk to about it?

    In the event of a disappearance, every minute counts.

    Consult our emergency measures or contact us on 116 000.

    We are here for you.